About E&S Solutions
Expertise you can trust.
People you can rely on.
We work as an extension of your brand, bringing care, clarity and technical capability to every stage of the aftersales journey.
Meet your aftersales partner
Our people. Your products.
Built for better aftersales
A specialist partner.
A broader perspective.
Established in 2000, E&S combines specialist engineers, a dedicated UK technical facility and nationwide support for manufacturers and retailers.
We connect repair, refurbishment, returns management and responsible product recovery, helping our partners protect their reputation beyond the point of sale.
Average repair turnaround*
Specialist engineers
Technical facility
Nationwide support
Accredited
and certified
*An average, not a guaranteed service level. Timing depends on assessment, parts availability and your agreed programme.
Protect the brand
We treat every product and customer interaction as a reflection of the brand behind it.
Care in the detail
Technical assessment, repair and quality checks sit at the heart of our work.
Think beyond today
We look for the next useful life of a product, a component or a material.
Leadership
A partner from
the first conversation.
Led by CEO Blake Green, our team brings technical expertise and a practical understanding of the pressures facing manufacturers and retailers.
Start with your priorities. Together, we’ll shape an aftersales programme around your products, your customers and your business.
E&S Solutions is a specialist aftersales partner for manufacturers and retailers. Since 2000 we’ve combined repair, refurbishment, returns management and responsible product recovery into one connected service, helping our partners protect their reputation beyond the point of sale.
We work with manufacturers and retailers of all sizes, from global brands to specialist retailers. Our partners include household names across retail and home appliances, and we shape each programme around the partner’s products, customers and priorities.
Our engineers cover floorcare, headphones and consumer tech, home and small appliances, and e-bikes. If your range sits outside those categories, tell us about it and we’ll confirm the right technical support.
Yes. We provide nationwide aftersales support from our 12,000 sq ft UK technical facility, with reverse logistics to collect products and return them once the work is done.
We have more than 35 specialist engineers, led by our CEO, Blake Green.
Our average repair turnaround is 48 hours. It’s an average rather than a guaranteed service level: actual timing depends on the technical assessment, parts availability and the programme agreed with your business.
AATF stands for Approved Authorised Treatment Facility. It means we’re approved to treat waste electrical and electronic equipment (WEEE) responsibly when a product can’t be repaired or refurbished, and we can provide the relevant documentation for your programme.
We follow a simple order: repair first, refurbish wherever possible, recover usable parts, and recycle responsibly when a product reaches the end of its useful life. It keeps products in use for longer and helps our partners retain value.
Yes. That’s how we prefer to work. We treat every product and customer interaction as a reflection of your brand, with quality checks at every stage and reporting so you can see how your programme is performing.
We work with manufacturers and retailers rather than directly with the public. If your product is under warranty, your retailer or manufacturer can confirm the authorised repair route. If you already have a repair in progress with us, choose “Existing repair” on our contact form.
Your next chapter
Better aftersales starts with a conversation.
Tell us about your products, your customers and what you need next.