Who we are
This website is run by E & S Services (DAR) Limited, trading as E&S Solutions, a company registered in England and Wales under company number 04617887, with its registered office at Station Chambers, 36 Bolton Street, Bury, Lancashire BL9 0LL. We are the data controller for the personal information described in this policy.
If you have any questions about this policy or your information, please contact us using the enquiry form or write to us at the address above.
What we collect
When you send an enquiry
Our contact form asks for:
- your name and email address
- your company or retailer name
- your phone number, if you choose to give it
- the type of enquiry, product category and area of interest you select
- a repair reference, if you have one
- anything you write in your message
Please don’t include payment details or sensitive personal information in your message.
When you browse the website
If you agree to analytics cookies, we use Google Analytics to understand how visitors use the site, such as which pages are visited and how people arrive. This uses cookies and collects information about your device and browser. We do not use it to identify you personally. If you don’t agree, Google Analytics cookies are not set. See our cookie policy for details.
Like most websites, our hosting provider automatically records basic technical information, such as IP addresses and the pages requested, in server logs used for security and to keep the site running.
How we use your information, and why
- To respond to your enquiry and, where relevant, to discuss or provide our services. Our lawful basis is our legitimate interest in responding to people who contact us, or taking steps at your request before entering into a contract.
- To understand and improve how the website is used, using Google Analytics. Our lawful basis is your consent, which you can withdraw at any time through “Cookie settings” at the bottom of every page.
- To keep the website secure and working properly. Our lawful basis is our legitimate interest in running a secure website.
We do not sell your information, and we do not use it for marketing unless you have asked us to.
Who we share it with
We only share your information with organisations that help us run the website and our business, and only as far as they need to:
- trusted service providers who host this website and our email, and who store and deliver enquiries on our behalf. They only use your information to provide that service to us.
- Google (Google Analytics and Google Tag Manager), only if you agree to analytics cookies
- CookieYes, which records your cookie choices
Where any of these providers process data outside the UK, we rely on the legal safeguards UK data protection law requires, such as the UK International Data Transfer Agreement or adequacy regulations.
How long we keep it
- Enquiries: we keep enquiry information only for as long as we need it to respond to you and to manage any business relationship that follows. This is usually between 90 days and 2 years, unless the law requires us to keep it longer.
- Google Analytics data: 14 months.
- Your cookie choices: 12 months, after which we ask again.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- ask us to restrict or stop using your information, or object to how we use it
- ask for your information in a format you can take elsewhere
- withdraw your consent to analytics cookies at any time
To use any of these rights, contact us through the enquiry form or by post. We’ll respond within one month.
Complaints
If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.