Warranty repair & diagnostics
Expert fault assessment and repair to support your warranty programme and protect the customer experience.
Discuss this serviceOur Solutions
From return
to resolution.
A complete aftersales service, shaped around your needs. Start with your priority and explore the right approach for your business.
Find your solutionWhat solution do you need? Answer two quick questions below and we’ll point you to the right approach.
Find your solution
What would you like
to do better?
Your starting point
Let’s find the right place to start.
Tell us who you are and what matters most to you. We’ll suggest an approach you can take straight into a conversation with our team.
- Choose manufacturer or retailer
- Pick the priority that matters most
Your recommended approach
A tailored starting point. We’ll agree the right scope for your products.
Connected capability
Every stage.
One considered service.
Choose a focused service or an integrated programme. We’ll agree the technical scope, product categories and service expectations together.
Reverse logistics & returns
A connected journey for returned products, from collection and receipt through triage to an agreed resolution.
Discuss this serviceRefurbishment & repackaging
Restoring products to working order and preparing them for an appropriate return to use or resale.
Discuss this serviceParts harvesting
Recovering usable components from suitable products to support repairs and extend the value of existing resources.
Discuss this serviceReporting & insights
Operational visibility to help you understand returns, track outcomes and improve the way your programme performs.
Discuss this serviceResponsible recycling
AATF-certified treatment for electrical products that cannot be repaired or refurbished.
Discuss this service
48-hour average repair turnaround.
Speed matters, and so does getting it right. The average is a guide; actual timing depends on the fault, parts availability and your agreed service programme.
Multi-category expertise
Many products.
The same standard of care.
Floorcare, headphones, home appliances, e-bikes and more. Tell us about your range so we can confirm the right technical support.
Your next chapter
Let’s shape your aftersales programme.
Bring us your challenge. We’ll help define the next step.